Support
Contact
Having a problem with the app, or a question or suggestion? Write to us and we will get back to you as soon as we can:
If you are writing about a problem, tell us what happened, what you expected to happen and, if you can, your phone model. It helps us track it down faster.
Frequently asked questions
How do I manage or cancel my subscription?
Subscriptions are managed by your store, not by the app: open them from the subscription settings of your App Store or Google Play account. Cancelling stops the renewal, and you keep Premium until the end of the period you already paid for. Deleting the app — or your account — does not cancel the subscription.
I got a new phone. How do I recover my account?
If you linked it to Google or Apple, sign in with that same account and everything will be there; if your subscription does not show up, use “Restore purchases” with the same store account you bought it with.
If you were using the app as a guest, your data is not gone — it still lives on our servers — but the only key to that account was kept by your old phone. If you set up the new one from a backup, the key may have travelled with it: open the app and check. If not, write to us and we will see what can be done, though recovering access is not always possible. To avoid that risk, link your account to Google or Apple from the app's settings.
How do I delete my account?
From the app's settings, at any time. Deletion is immediate and irreversible; the steps — including how to request it if you no longer have the app — and the details of what is deleted and on what timelines are in Delete your account.